This is Girish, - Recruitment and Resources from SancroSoft USA Inc.
We have an urgent requirement as follows:
Please respond with resumes in MS-Word Format with the following details to Girish@sancrosoftusa.com
Full Name :
Location :
Contact Number :
Email :
Availability :
Visa Status :
BA Project Manager
Location: New York, NY
Duration: Fulltime
Salary: Market
Job Description:
• Conducting Maturity Assessments and gaining consistency on how Quality is measured across the Global Contact Centers
· Sr. BA with Project Management experience. Preferably someone with experience working globally across Regions
• Identify and standardize key performance indicators that will support the GCC’s business objectives
• Develop processes around monitoring quality/problem resolution
• Developing a robust framework for Business Continuity Planning as it relates to the Global Contact Center’s various hubs & spokes
• Plan should consider components such as personnel, communication, technology, facilities, manual operations, language etc.
• The plan will align to Corporate standards/policy but can be customized/evolved for GCC
• GCC Site Location Technology vs Staffing Impact Analysis
• Stand Up Roll Out and respective operating model (headcount aligned w/ technology build up roll out)
• People capability requirements vs technology stand up service capability
Thanks & Regards,
Girish
The power of focus
SancroSoft USA INC
4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628
Phone : 916-671-5591|| Fax: 916-200-0305
E-Mail : girish@sancrosoftusa.com|| www.sancrosoftusa.com
We place professionals in contract, contract-to-hire and full-time employment positions
across all IT and Engineering disciplines, nationwide
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