Onsite Coordinator for IMS team:::New Albany (OH)

Hi,

 

This is Girish, - Recruitment and Resources from SancroSoft USA Inc.

We have an urgent requirement as follows:

Please respond with resumes in MS-Word Format with the following details to Girish@sancrosoftusa.com

Full Name :
Location :
Contact Number :
Email :
Availability :
Visa Status :

Title: Onsite Coordinator for IMS team

 

Location: New Albany (OH)

Type: Full Time

 

Job Description

·         Overall 5 + years of experience with strong hands on experience in providing support to the user base across a set of enterprise tools. This includes discussing with helpdesk, business & IT teams, triaging, troubleshooting, resolving, coordinating with onsite/offshore teams, and reporting.

·         2+ years experience coordinating with geographically distributed teams with responsibility and ownership of team output.

·         Provide level 1, 2 and 3 services in response to users for tool administration.

·         Escalate or involve other groups and owners as needed.

·         Lead installation, configuration and integration across relevant enterprise tool set.

·         Conduct performance testing on tools per benchmarks, configure performance thresholds based on historical trending data, and tune them to established standards.

·         Create scripts to enable automated, regression and load testing.

·         Use monitoring tools and technologies such as VB, Shell or Perl scripting.

·         Establish, adopt, measure and report best-practices in tools arena.

·         Customize and integrate tools to provide dashboards/custom reports to monitor and generate alerts for servers, network devices, services, applications, etc.

·         Analyze capacity utilization, present plans/models for effective utilization, and create custom reports to indicate application usage analysis.

·         Configure discovery policies and intervals.

·         Configure global collections, customized alerts and notifications, cleanup unwanted alarms, events, and database elements, and other tasks.

·         Document issues and resolution, maintain knowledge repository for onsite and offshore use. Conduct comparative analysis, recommend tools, create how-to documentation, tool roll-out and on-boarding, tool governance, oversight and containment, metrics creation.

·         Exemplifies excellent interpersonal relationship and decision making skills.

·         Should have excellent communication skills with ability to engage with teams across IT and business.

·         Ability to Train, onboard and mentor team members at onsite and offshore.

·         Other duties as applicable.

Should have experience with a range of tools such as:

 

·         IBM Mail

·         BM Webmail

·         Infoblox Grid (DNS/DHCP/NTP)

·         Infoblox Network Creator

·         Splunk Enterprise Logging

·         Splunk Enterprise Security

·         Tealeaf Analytics

·         Traveler (iPhone/Android Mail push)

·         BES (Blackberry Mail push)

·         EPM (Project Server)

·         Domino Apps

·         Sametime

·         Quickr

·         Notrix

·         GSX

·         RS2 (Access Security)

·         GSMi (Facilities Management)

·         Alertus (Campus Security Alert )

·         Easy Lobby (Visitor Management)

·         Rainbird IQCC (Sprinkler Mgr)

·         HVAT (RFID Mobility)

·         ACL Audit Exchange

·         Compliance Scripts

·         Password Manager

·         Password Expiration App

·         FedEx Enterprise Manager

Qualifications

·         Technical Degree Required

·         5+ years Tools administration service experience with emphasis on troubleshooting, fixing, coordinating with onsite/offshore

·         Effective verbal, telephone, written and interpersonal communication skills

·         Strong personal time management skills

·         Excellent Technical and Analytical skills

·         Capable of maintaining corporate and job-related confidential information

·         Flexible in work schedule

 

 

Thanks & Regards,

 

 Girish

 

   

 The power of focus

SancroSoft USA INC

4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628
Phone : 916-671-5591|| Fax: 916-200-0305
E-Mail : girish@sancrosoftusa.com|| www.sancrosoftusa.com

 

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