IT Support Engineer::::San Diego/ San Jose, CA

Hi,

 

This is Girish, - Recruitment and Resources from SancroSoft USA Inc.

We have an urgent requirement as follows:

Please respond with resumes in MS-Word Format with the following details to Girish@sancrosoftusa.com

Full Name :
Location :
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IT Support Engineer

 

Location: San Diego/ San Jose, CA

Duration: 6+ Months

Rate: Market

 

General Description                                       

                                                 

Responsibilities :-                                            

Adhering to SLAs

ITIL Processes awareness and adhering to

Should able to work independently

Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems

Troubleshooting technical issues

Data Center Cabling and perform all Cabling in accordance with industry standard best practices

Basic understanding of datacenter management, Network, Telecom and VOIP , Rack and Blade servers, Storage, Backup, Tape library

Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup

Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.

Tracking work tickets on ITIL based ticketing system like Service Now & Remedy

Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.

Performs repairs on computers, laptops, printers and any other authorized peripheral equipment

Improves and maintains customer and employee satisfaction

Performing asset inventory activities as needed

Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives

 

                                                 

Technical Requirements                                               

                                                 

Required Skills / Qualifications:                                   

• Minimum 3rs hands on experience as deskside/Onsite support/local IT engineer                            

• Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices             

• Strong Microsoft Operating System installation(Win XP/Win 7) and troubleshooting skills           

• Strong experience in troubleshooting MS office (Outlook, Word, Excel, Powerpoint etc)              

• Strong desktop support knowledge including hardware, software, and networking concepts     

• Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds                              

• Basic understanding of Audio/Video equipment and conference room setup                   

• User account creation for Active Directory, Exchange Mailboxes, Distribution lists                         

• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.Escalations                

• Troubleshoot and assist end users with mobile device setup, activations and performance issues.          

• Handheld – Blackberry, Android & IOS support knowledge                      

• Strong Customer service skills                               

• Strong written and verbal communication skills                                             

 

Regards,

Sai Girish

 

Cell: 916-671-5591| girish@sancrosoftusa.com | www.sancrosoft.com

 

The Power of Support

Corporate Head Office: SancroSoft USA Inc

#4944, Sunrise Blvd. Fair Oaks CA - 95628. USA

 

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